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Because We Care

At Gift Gem, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!


What You Need to Know

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on Sundays or      Bank holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of  your order we will contact you via email.

Customs, Duties and Taxes

Gift Gem is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


If you received your order damaged, please contact us to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the UK


Everything You Need to Know

You must cancel your order within two hours. After this period, we cannot guarantee that your order can be cancelled because it may already be in production. If this is the case, your order will be sent to you and no reimbursement will be made.
If your item is NOT personalised: 
If already received, repackage the item up and send it back to us at the stated return address within 14 days of receiving the item and letting us know that you want to cancel your order and return the product (we recommend you use a signed-for delivery service with proof of postage). Please note that you will be required to bear the direct cost of returning the product. Once we receive the item, we will process the refund directly on your credit card, provided the item arrives with us intact and in a resale status. Please do not  destroy or throw away any product, even if it’s faulty, before you’ve spoken to the us and agreed that doing so won't affect any refund you may be entitled to.

If your item IS personalised:

Unfortunately, some items are non-refundable: Anything that is made to your specific needs, is personalized or otherwise cannot be resold due to a custom item.
Our products are specially made for you. 

If for any reason you are dissatisfied with your purchase please do hesitate to contact us.


All about Information Security

This is your Privacy Policy Section. It’s a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, or about the way you collect customers’ data and use it once their purchase has been completed.

Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language so they can shop with confidence, time and time again!

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